I guess it depends on when one looks at the question. Shared Services Canada's responsibility is infrastructure on the technology angle, but obviously they can't walk into the department and force it on them. The department also has a responsibility to establish their needs to work with Shared Services Canada to ultimately deliver the operations of that call centre. That could be a question you could ask the department. I think that could be useful.
On June 6th, 2019. See this statement in context.