I'll let Mr. Goulet add to this, if there are more specifics, or on how much of a discussion there was during the audit.
For us, the answer we have is the answer that we published in the report. They have all accepted the recommendations to their action plan. They are signalling that they will make the change and want to improve.
I will go back to the point I made earlier about the impact and the importance for Canadians. Call centres are important, and you need, as management, to have service standards so you know where you're going and you can measure against your performance, and react to it and deal with it.