I'm going to be careful with this one, because I wouldn't want to talk specifically for the CIO who was at the public accounts committee hearing some days ago, who conducted a poll on that question. Maybe Mr. Goulet can help make sure that I don't go wrong here, but the best people to answer that question would be the CIO and Treasury Board.
They're working on—my words here—a multi-channel system. We refer in the report to the fact that there are various options when people call in. They can be referred to the website or referred to the automated system, but it remains the case that some Canadians can't operate like that; their needs are not fulfilled by those channels.