I'm going to offer as well that if you don't have service standards in place and you don't measure your performance, you can't compare.
On June 6th, 2019. See this statement in context.
On June 6th, 2019. See this statement in context.
Interim Auditor General of Canada, Office of the Auditor General
I'm going to offer as well that if you don't have service standards in place and you don't measure your performance, you can't compare.
See context to find out what was said next.