Good morning, everyone.
Pursuant to Standing Order 108(2) and the motions adopted by the committee on Tuesday, May 28, 2019, the committee will now commence its study of report 1, “Call Centres”, of the 2019 spring reports of the Auditor General of Canada.
We are joined this morning by representatives from the Office of the Auditor General of Canada, including Sylvain Ricard, the Interim Auditor General of Canada, as well as two of his staff: Jean Goulet, Principal of Performance Audit, Audit Operations; and Joanna Murphy, Director of Performance Audit, Audit Operations.
Thank you all for joining us here today.
I will now welcome Mr. Ricard to make an opening statement of up to 10 minutes, after which we'll open up the floor for questions.