We're going to come back to order here, folks.
Again, pursuant to Standing Order 108(2) and the motion adopted by the committee on Tuesday, May 28, 2019, the committee will now commence its study of report 1, “Call Centres”, of the 2019 spring reports of the Auditor General of Canada.
Our second panel is here.
We're joined this afternoon by representatives of the Department of Employment and Social Development, including Leslie MacLean, Senior Associate Deputy Minister of Employment and Social Development and Chief Operating Officer of Service Canada; and Cliff C. Groen, Assistant Deputy Minister, Benefits Delivery Services, Transformation and Integrated Service Management Branch.
The next 10 minutes are all yours. Welcome back.