I want to jump in. I think one of the under-reported things about the previous government was the approach to IT. I think things were consolidated under Shared Services Canada. I don't think implementation was done very well. It was underfunded. I think it's been three and a half or three and three-quarter years, but I think our government's made major investments to fix these problems. We still recognize we're not there. We know it's a challenge.
Can you tell us how much responsibility for call centre performance falls on individual departments and how much can be attributed to Shared Services Canada?