I'll draw your attention to the next chart you have at figure 3: “How has the difficulty in hiring new employees affected you and your business?” Going down the list, it's 65%, “Poor quality applicants”; “Owner working more hours”, 60%; “Reduced productivity”, 50%; “Increased labour costs”, 42%. This is very telling to me. Can you speak to me about this?
On March 9th, 2016. See this statement in context.