Red tape certainly impacts all business owners. We know from our research that the impact on the Canadian economy was pegged at about $39 billion a year. That can be anything from filling out a complicated form to bad customer service or waiting on the phone trying to get through to call centres, for example. Any small business owner will tell you that they do the vast majority of that work very late at the end of the day or first thing in the morning, when they could be looking into opportunities to hire from various groups that require jobs, advertising for new positions, or looking at reinvestment in their business.
We do have quite a bit of research on red tape and the impact it has on the business community, and we would be pleased to provide that.