Thank you for the question.
Part of the challenge is that when you design programs nationally, they don't often take into account the local context, so when we suggest the need for federal, provincial, and municipal staff to work more closely together, it's really to address what's happening on the ground. Municipalities deliver services. We are closest to folks who have the day-to-day need, so when a citizen is accessing a federal program and then has to still engage with a provincial or municipal program, you see where the gaps are. You see what doesn't work.
Programs do work. They don't necessarily work for every population, but really what's needed is more of the local context so that programs offer enough flexibility to be able to adapt to what's happening locally.