It's a bit beyond the mandate of my branch, but what I can say is that, as you all know, the Minister of Health has in her mandate letter negotiating with the provinces and territories to, among other things, improve accessibility to mental health in Canada, so these discussions are under way. I'm pretty sure all the members of this committee are aware of how this is progressing with various provinces and territories.
I think this is a true commitment. There is great interest. I've been able to witness, in the discussions with provinces and territories, that they are concerned about that. At this stage I cannot really go further about the outcomes of the negotiations. I'm not directly involved in those. This is clearly an issue that is not only a concern of this table here. We have heard the same thing from provinces and territories, of course, and they are very interested in advancing on this front.
If I can speak about what my area of action is, which is a bit more specific to a segment of the population, it's about building service closer to home that is controlled by the community and supports them in adapting the service, trying to undo the bads of the past when we were trying to impose a similar model that exists, for example, off reserve in the mainstream population and just changing a couple of words to make it first nations relevant or Inuit relevant. We have to think in terms of cultural adaptation. We have to think about cultural control over this, rebuilding the foundation. We have, and we are trying to put these measures in our new programs.
We have to think about cultural safety as well. Various members of the committee were asking me questions about how the province would play in this. I think we have a challenge in Canada, not only the federal government but all governments together, to build cultural safety. When it comes to clients who have been dealing with specific issues—I'm thinking of first nations and Inuit, who have different backgrounds—when they face institutional services, whether they're provincial or federal services, these have to be culturally safe; otherwise, they won't show up.
One member of the committee mentioned that people do not access. I think we have to question, always, is it adapted? Is this something that is relevant to me? Sometimes it's a bit beyond the control of institutions like departments to deal with, but on the front line we need to look at that.
On the first nations and Inuit side, I think there has been a really big push in the last 10 years to deal with cultural safety and to make sure that the service providers understand that the individual who comes in front of them comes with a background and a story. We talk a lot about trauma related to the legacy of residential schools and other really sad policies that have affected their lives in the past. We have to invest a lot in building cultural safety and cultural adaptation so that the services offered are relevant.
We have seen recently in the coroner's report an indication that people are accessing services, but basically they do not follow up on them because, probably, there is a problem with acceptance of the system or the adaptation of the system to be responsive to their needs. We have to really work on this. It's not always more services. Often, it's adaptation of services so they're relevant to this segment of the population.