Jaime really should be answering this, but I'll tell you about it from the outside perspective. I did this job in Calgary as well.
Day to day, the quarterback is essentially on the phone all day with the various providers. Jaime's sitting in her office and gets a call from the police, who say, “Hey, Joe's out on the street again and acting up.” Jaime goes down there and talks to Joe. She talks to her Housing First provider and says that she sees vacancies in their program and Joe's on the list, so she asks why he's on the street and why he isn't in housing. She's literally walking people through the system at that micro-level.
Then she gets a call from the premier's office that there are complaints about how homelessness hasn't really ended in Medicine Hat. She deals with the premier's office and creates briefing notes on what's going on in Medicine Hat.
She's doing all those levels of work and, as one person, is managing about $3.4 million plus the federal HPS money. It's about $4 million that she oversees.
She'll do site visits. She'll check up on all the programs to make sure the clients are happy, that the programs are meeting all their fidelity standards, and that the services are good. She does the research and analysis. She has a database that tells her exactly how many people are in each program and how they're doing. She knows how many are in shelters and how many days it will take her to get them from shelter to housing.
That's really what that quarterback does on a day-to-day basis.