Service to Canadians is obviously something that's very important to Service Canada, as is ensuring quality service. We obviously have service standards, and we monitor them very closely, on Internet, on telephone, and in person. Generally speaking, those service standards are all met. The area of call centres is one where there has been difficulty over the last number of years, but it's not a recent phenomenon.
On April 11th, 2016. See this statement in context.