There's no doubt at all that there have been drastic reductions and cost-saving measures to balance the budget. If those are in tune with the rapid adoption of modern initiatives or modern ways of delivering services, including chat rooms and the web service, they can be working in harmony. In this case we saw massive cuts to human resources, leaving the front line without those human representatives that many seniors require.
There are many seniors and immigrants who come to the service centres, stand in line, and aren't able to see a representative. We're very proud to be investing $73 million over two years to provide services to Canadians when and where they need them. So when they pick up the phone, there will actually be somebody there; and if they come into our service centre to see a person, there's will be somebody there. And we will enhance our call centres, so you'll be able to get through. That's our number one concern, the ability to serve Canadians.