I guess the challenge with that one, even in cases where the system is unfair, is that public servants don't have the power to change the rules. Sometimes those problems are just right in the law. They'd be breaking the law if they did otherwise.
Second, the more front-line casework the department does, the higher the cost, because the caseworkers have to be paid. That can only be covered through higher premiums for workers or lower benefits for recipients. Where do we get the money to pay for that?