Mr. Chair, I'm going to ask Louise Levonian, the chief operating officer, to elaborate on this.
We have been concerned about the call centre situation in particular, because this is how people increasingly find out what their status is or raise concerns. As you know, the budget did provide increased funding for us to buttress the capacity specifically in our call centres. That is a direct answer to your question as to what is going to happen, but perhaps you'd permit Louise to elaborate a little on the situation regarding call centres.