We are definitely concerned about service to Canadians. In particular we're very concerned about the call centre wait times and accessibility. There are two layers of data that you can look at. You can look at how long people wait once they get in the queue and whether or not they even can get in the queue. Accessibility has been not what one would want it to be over the last while.
We have strong service standards. We have them for the Internet, we have them for the telephone, and we have them for in person. We focus on things like access, timeliness, quality, and cost. There's no question that the funding that was provided in the 2016 budget is going to go a long way in putting the accessibility back to a reasonable level.
I believe right now accessibility fluctuates, depending on the time of year and what the demand is. It can fluctuate between 40% and close to 20%. What we're hoping to accomplish with this additional funding is to get us closer to 60% or 65%. There are other actions that we're taking to help that as well. We're putting in a new telephony system that's going to help us be more efficient as well in answering questions.