Mr. Chair, I have one small point to add.
The department itself identified inspections of caregivers as crucial, because this was a higher-risk area. However, during the course of our audit, we did not find that any inspections were done of caregivers. Another area where there is a lot of risk is with agricultural workers, and only in July 2015 did they start doing inspections in that area.
Mr. Ferguson mentioned that even when they did the inspections, a lot of them were paper-based. There are 21 things they can look at when they do an inspection. However, under the old regime, they were looking only at three of those elements. Under the new regime, they are allowed to look at all 21, but we found that most of the inspections were looking only at seven. Even when they were doing the inspections, they might not always have been getting at the areas of greatest risk. As you mentioned, caregivers were a key area.