You also talked a bit about GIS, the challenges to accessing it, and how many people are not accessing it.
One of the things we've heard a lot about is that people are getting a letter in the mail saying that they may be eligible for GIS and are afraid that it actually means something bad, so I think there's a communication issue. The other thing we've dealt with in our constituency is in regard to people who are elderly and not well and have not submitted their taxes and all their forms on time. They're being cut off from GIS and then having to wait several months for it, and they're at risk of losing their homes.
I'm just wondering about this. When you talk about simplifying that process, how much of an impact would that really have?