It's partly what I was trying to stress with this committee, that it's about human resources. Human resources has to pay attention to the conditions of work. We are relying increasingly on people from other countries to come to Canada to do this work. It's harder and harder to attract people within Canada to do the work, in part because it's insecure. It's precarious. In-home care is lower paid than in long-term care, and long-term care is lower paid than in hospital care. The work is heavier.
We need a strategy about training, but we also need to have the conditions so that people can use their training. We hear this all the time from people in long-term care, that they go home at night and cry because they could see what should have been done but couldn't do it. They just didn't have the time. So unless we have enough staff, and unless, to go back to the prior question, they have the kind of training they need...but the training's no good if you haven't the capacity to use the skills you have.