As I mentioned, our programs have to be more effective and more efficient. We have to modernize our approach and have more intuitive programs. For instance, when people apply through one of our programs, they have to receive feedback more quickly. Candidates often wait and wonder why they don't get any information. They wonder if they have been rejected by the program. We can do much better on that.
We have already improved our student programs, for instance. As I mentioned in my opening statement, we have streamlined the application process greatly, which has produced positive results and a better experience for students.
However, we still have work to do with our recruitment managers. Our managers do not want to take risks. However, they should look for candidates on the outside, train young people and transfer knowledge rather than always looking to the same pool of people who already work for the public service. All of the retirements mean that we will not make it if we only look for talent internally.
We need to take more risks and improve the experience of our students and young people who want to take part in the program.