I think the short answer to that is no. We try to give them all the information we can, but people make their decisions based on some or poor information.
I would say that the average person who is in the EI system doesn't really know what the system is about. They learn by experience, and that experience is usually bitter. A lot of our older long-term members use EI as essentially a short-term loan. They're going to make over $65,000 in a year. They will get EI for a while. They'll pay it back through the tax system. That's fine. They understand that. A significant number of other people trying to make employment decisions—i.e., do I keep this job, do I try to look for another one, can I look for a better one, can I get one with more hours—do not have a very good understanding of the system.
That is problematic. If there's blame there, the blame goes to everybody in the system.