For us, prevention is really built around educational awareness across the entire organization. We have put in place a number of things.
We have a course on prevention of workplace violence, and approximately 24,000 of our employees have taken that course. We have our online respectful workplace course, and over 27,000 of our employees have taken that. We're also continuing with a number of sessions; a course last year on resolving conflict effectively is one example. We had 111 sessions for almost 1,700 participants.
We've built up what I think is a very effective informal conflict management program. We've hired informal conflict practitioners right across the country in all the provinces where we work. These are specialists in consultation, conflict coaching, mediation, group intervention, and facilitated discussions. They really are a key element in working with supervisors and managers and giving them the tools and the training they need to effectively engage in workplace conflict scenarios and situations. What we see in a lot of our cases of harassment is that it is workplace conflict that has not been addressed and has evolved into harassment.
Those are some of the examples of what I've put forward.