Again, when we define it, if it's not there and that's why people come forward with complaints.... They might see that the work-life balance is not being respected or that someone is talking to them with a certain tone. Everybody is welcome to bring these pieces forward, but in our survey, we do clarify what we consider to be harassment.
That said, if somebody is experiencing something like this, it's still important for managers to deal with it and to help resolve these situations. That's why, in the process that's set up, it really is to start informally and immediately, because we want to deal with these issues right away.