I'll try to be succinct.
We have seven mandatory training activities that employees have to go through to make them aware of their rights and their avenues. We will deal with any complaints or any situations, whether they're reported by the individual or whether a manager has identified the issues.
We're not necessarily attaching ourselves to a complaint process. In some cases, these will be addressed informally from the get-go; for others, it's going to be a formal complaint that I will suggest may be resolved through informal conflict management, and the matter will be referred there to see if there can be a resolution. Other complaints will be dealt with through the complete formal process.