If I could shift my focus to Mr. Winters and Ms. Major, one of the items we've been dancing around, but it doesn't speak specifically to a provision in the legislation and I can't let go of, is that if you don't have faith in the process that's going to deal with complaints, it's going to make it awfully difficult to do your job effectively.
Can you perhaps comment on the need to have faith in the complaints process for your members to be comfortable with it and to be able to go to work and be as productive as they can be.