Consistent with that, when I asked our member organizations about this, many were proud of the way they're handling it. It starts at the top. There is leadership involved. Offices that are handling complaints report directly into the CEO. There's a culture around the importance of bringing forward complaints. A clearly defined process is in place, a well-communicated policy. Training is delivered to those who have to do the investigations. There's a growing awareness building around the issue.
To Ms. Mandal's point about the ombudsman, I've heard that some of our members have that. Some have anonymous tip lines. The number of avenues you can provide a complainant to bring forward a complaint certainly seems to enhance the number of reports as well.