With respect to the compensation of our supervisors, I want to make it clear that they do not receive financial incentives related to overtime or work by employees. Supervisors are responsible for operating a postal station, a work unit, safely and productively, and ensuring that good service is provided to clients. In general, this is what we ask them. They have all kinds of procedures to follow as part of their job. We ask them to follow these procedures. In general, they provide the results we ask them to provide. In short, there are no incentives specifically for our supervisors.
I am aware of what has been said in the media and in public. For my part, I have long worked in operations. I worked in Quebec as well as in Atlantic Canada and the Prairies. I have met a good number of work teams and was able to observe the evolution of the situation. We are not perfect, far from it—