I have so much to add.
Very briefly, one of the things that was mentioned is with regard to ensuring they can go to somebody. It's not always the human resource department. It's not always.... I think what the bank is doing with regard to the ombudsman makes employees feel more comfortable coming forward, because retribution is one of the main reasons employees are afraid to come forward or are afraid to follow through on their complaints and are experiencing what they are in the workplace.
It is maybe not the case with this employer, but with many employers it's about efficiency. Nowadays, with the economy the way it is, I see a lot of people going off on disability leave and having burnout because it is about bonuses at the end of the day. The incentive is that everybody needs to do more for less. That does have an impact. It's not meant to have the impact that it has, but it does, and they are right in that regard.