In reality, when a complaint is known and concerns a member, a confidentiality risk always exists. The pressure to come up with a solution, since a member's interests are at stake, creates difficulties or challenges, as you say, in terms of the complaint's proper handling. That would have a different dimension if it happened within the House administration.
As Mr. Parent was asking, what should be done with the employee? There are factors involved that are not always obvious. So it is really a challenge for you, as well as for us.