Timeliness is key to our policy right now. Certainly we don't have.... We respect certain time frames within the process. The time frame that it takes to respond can vary depending on the case, and this is why it's very difficult to say we will respond within a certain time frame because some may be more complex than others. Certainly a principle that we have in our policy is to respond in a very timely manner and to get back to both the complainant and the respondent on the results of the investigation that took place.
We're certainly open to any improvements that can help that process. We're trying to tell the complainants and the respondents from the beginning that we expect to be realistic about the time frame, depending on the situation, because it can evolve with time.
We are very open to the idea of improving the process. That is actually one of the challenges we are facing.