I am sure you know which is the best organization to direct the employee to. I do not know all the mechanisms at federal level. But it is important to direct the person to an organization that is impartial. The process also has to be simple.
As I understand the situation in Quebec, the Commission des normes de l'équité, de la santé et de la sécurité du travail deals with some cases. The commission hears about 4,000 complaints of psychological harassment per year. There are also mechanisms within organizations to deal with the same complaints. People subjected to psychological harassment can therefore choose the channels provided by their own organizations, or they can turn to the commission.
At federal level, I cannot tell you the best equivalent to the commission because I do not know all the organizations. However, is it possible, in those very organizations, to find an impartial process and neutral people who will listen to the employees? Employees do not want to go to their boss if the boss is doing the harassing.
The experience in Quebec is good, but more time for processing complaints is needed, so the situation persists. We have to find quicker ways to respond than through a more bureaucratic process.