Can I just add one thing? The percentage of people who abuse power in organizations I think is quite small, but, unfortunately, they are often in positions of power where they can do much harm. Overwhelmingly, the people we see in training believe in all the things you believe in: respecting people, contributing to a collegial work environment. They don't intent to offend, and yet quite a high percentage of them do just that. They do it, frankly, often because they think it's funny, because in the wonderful, diverse, multicultural society we have in Canada, they don't realize what's funny to them, or what they think is collegial, isn't received that way by other people who are different from them. That's where that education process is so effective.
On February 28th, 2018. See this statement in context.