That's good to hear.
You highlighted the importance of training. This is not an exact science. When I ask you for the percentages of those who don't realize what they have done is harassment so I'm not asking for an exact percentage, but of the cases you're involved with as an investigator, is there a large number where the person didn't realize what they were doing was harassment? My follow-up question will be is there a large or a small percentage that have intent?