It is a relatively small percentage of complaints that are unsubstantiated, in the sense that people come forward with complaints about behaviour that we find did not occur. That's a relatively small percentage. The distinction I will draw is that more frequently we make findings that the behaviour occurred, but it was not harassment, and that's a policy definition issue. For an organization that has a very narrowly defined definition of harassment, it can be challenging for us as investigators. We interview people, we collect evidence, make findings that this not so nice, perhaps even relatively awful, thing happened, but it's not harassment because of the construction of the policy. Therefore, an investigation that finds no harassment, when something pretty awful has happened, is not very satisfying. That is a small percentage of cases. In those cases, where we have given people a fair process, they are satisfied that we are neutral, which I think they overwhelmingly are, and they have been heard, so they feel satisfied.
In fact, in cases where I have felt that they would not be satisfied because I found against them, they're satisfied because they've been through the process.