Speaking from the operations side, it's certainly easier if it's in writing. If a complaint comes forward to the labour program, for example, that the process hasn't been followed, it's easier if it's in writing.
Right now the legislation is silent on it. I would again defer to.... But I think it's generally understood to be both, so adding “orally or in writing” is generally understood to be accepted, so it's just making that more explicit. Currently that's the understanding of the legislation, that you can submit it orally.