I'd like to move another motion, Mr. Chair.
That, this committee undertake a study to review the first Spring 2019 report of the Auditor General of Canada on Call Centres and hear testimony from Employment and Social Development Canada officials on the action taken to provide Canadians with accessible and timely call centre services for Employment Insurance, the Canada Pension Plan, and Old Age Security; and that the committee report its findings, with recommendations, to the House and request that the government provide a comprehensive response.
I can add the reasoning behind this, Mr. Chair. I think all of us in this room have had constituents come forward to us and demand that the Government of Canada do a better job with the telephone services that are operated on their behalf. I think we had an Auditor General report, and it's timely for us as committee members to respond to any changes that might have taken place in this major government department.
I'm thinking of the seniors in my riding who might not be good on the Internet and who have so much difficulty reaching a federal agent and of some of the remote and rural communities where accessible Internet is not an option yet, and they require these phone services to get the services they need. That's the basis behind doing this, sir, to improve accountability for Canadians with this department.
Thank you.