That's a really good question and I've thought about that—what are the specific things—and you know, they still need in-person support. I would say that wherever you're making investments, you look to your providers and encourage—within safety, of course—in-person support. We can talk about our circles of 10 and about our social frameworks and so on, but either these folks just don't have that or the folks who are around them are really not what you and I would consider supportive.
One of the young people put it to me really, really well a couple of years ago. Actually, Adam would have met her. Her name is Courtney. She talked about how when you're experiencing homelessness, your friends—who we would consider as friends—don't give; your friends take. If you get money, your friends want it. If you get food, your friends want it. With drugs, whatever might be of value, a home, an apartment, your friends will come and crash....
Your friends aren't necessarily building you up. They're so hungry—hungry in a very general sense, not literally necessarily—for support that they'll take whatever they can from you. To break from that, those folks need a strong community around them. They don't need to be told what to do. They need a strong community around them, support they can gravitate to.
I think Sam is a good illustration of that, because Sam credits 50% of his success to his grandmother and 50% of his success to YOU. That's what he said when he was on that webinar a couple of weeks ago. We didn't let him get away with that because he earns 100% of his success, but these folks were the community that we all have a right to. Not everybody has that, and marginalized folks particularly don't have that.
Encourage your providers to find ways to be there in person. Many of my colleagues.... Not to be armchair quarterbacks, but I saw too many organizations that walked away from the in-person contact right away, without any platform for how they were going to get back to it.