Mr. Chair, we are, as a government, really committed to ensuring that Canadians have access to the benefits that are provided by Service Canada which they rely on.
After reviewing our operations, we closed in-person Service Canada offices to limit the risk of COVID-19 exposure for our clients. Then we redeployed our focus to online and telephone services, which continue to remain open to better serve Canadians. We quickly implemented solutions to ensure that Canadians without access to reliable Internet connections would continue to be served. We also made sure that we have continuing direct community outreach to rural communities and vulnerable communities. We have created special phone lines for vulnerable Canadians to speak with Service Canada agents.
Our top priority remains ensuring that Canadians can get the benefits they need while protecting their health and safety.
I want to also invite my officials to provide a bit more detail on the regional aspect of the questions that you asked.