I know that our offices have been working very closely together on the issue. The specific issue I think you're referring to is when individuals transition from the Quebec parental insurance program to EI, and the delay that people have been experiencing. We know this is unacceptable.
I'm pleased that many of the files of people in these circumstances have been resolved. We believe we're at the point now where we've streamlined the process. The reality is that we have to independently and manually verify—it is not an automated process—both that the individual hasn't been receiving two types of benefits at the same time, that the individual hasn't exceeded the 50-week total they're entitled to, as well as the interplay, if any, between having received CERB and.... It's not that it would impact their entitlement to weeks of benefits, but of course, you can't be receiving benefits at the same time. Having all of that in the mix means it is taking longer for people to get their benefits. That's unacceptable.
I think we're there, Madame Chabot, but I'm sorry it's taken us so long.