Knowing the surge we were going to get, with a year's worth of work in September, we doubled the call centre capacity in terms of the number of agents, over the course of four months.
On December 10th, 2020. See this statement in context.
On December 10th, 2020. See this statement in context.
December 10th, 2020 / 5:30 p.m.
Deputy Minister, Employment and Social Development, Department of Employment and Social Development
Knowing the surge we were going to get, with a year's worth of work in September, we doubled the call centre capacity in terms of the number of agents, over the course of four months.
See context to find out what was said next.