Mr. Benoît Long at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

On February 18th, 2021. See this statement in context.

February 18th, 2021 / 4:05 p.m.

Chief Transformation Officer, Department of Employment and Social Development

I was going to start by asking if Mike wanted to contribute. Mike has been a long-time manager of capacity in the call centres, so he would know a lot.

The government did make significant investments in the technology as well as the workloads and supports to improve that situation. Of course, the 2020 situation is historically different from anything we have ever lived before, but the government did move and did put funding forward.

See context to find out what was said next.