Wow. That answers my question. I think you guys should get into negotiations with the Canadian Museum of Science and Technology or make a Heritage Minute. When this program is finally changed, we could have a Heritage Minute, and hopefully, we wouldn't have to wait on the line so long to speak with someone about our EI claim. I joke; I did appreciate your opening deck.
The 2019 AG report on call centres recommended that ESDC improve callers' access to live agents. ESDC agreed, stating that their current ability to manage and improve access to a call centre agent was limited by the existing technology, which we just covered, but also by the funding.
Has the funding now been put in place to improve the system?