It's no fault on you, but it's been five years. The number one recommendation out of this report hasn't been acted upon. Now we find ourselves in a pandemic. There have been questions for the Liberal minister over the years on why that recommendation hasn't been fulfilled. There are people falling through the cracks because the recommendation of a study wasn't followed. I'm a little disappointed in that, but once again, that's not on you guys, per se, it's more on, I believe, the policy coming out of the government.
Changing gears a little bit on the people who have fallen through the cracks and the families who've had difficulties during this pandemic, after the initial rush in March of people applying for EI, I understand that the government deployed something like 3,000 Service Canada employees to help get through the call volume. To quote a CBC article from May 7, “Clearly that hasn't been enough”.
Was that a failure of simply assigning insufficient resources, or were there technical limitations that kept Service Canada from assigning sufficient staff?