I have to look into that. Generally that is not the procedure. If individuals are blocked for whatever reason, for example, we don't have any income on their files, or we have income and it's too low, or they don't meet the age, they are entitled to call us. If they can put forth a reasonable case, we do that right over the phone and there's no need to go to an objection.
On February 23rd, 2021. See this statement in context.