The only reason I ask and that I find it a bit concerning that it didn't start until November—and this isn't on you—is that we've been in this pandemic for almost a year now. I'm surprised it took until November to start hiring these 2,000. I would have thought that last March, when all of this was happening and you guys were administering CERB, you would have hired droves of people in anticipation of this.
We'll have to address this in Parliament, but I'm a bit disappointed to hear that hiring did not start until late fall—only a few months ago. That might explain why we're still experiencing considerable call volume and times.