Mark, I'll get you to speak to the specific allocation we have.
Indeed, we have sought additional funds to address some of the service standard issues.
In the department pre-crisis, 100% of the processing work would have been done in processing centres. We would have had zero per cent of people working from home. We're not structured to allow people to work from home, so you are right that we did experience an interruption in the crisis as a result of the fact that we had to almost instantly equip and secure the ability of individuals to work at home. That did result in a reduction in service standards.
EI is the area I could point to where we've had real success. Our service standard is that we would pay 14 days after eligibility, 80% of the time. With the new people who have come on EI, about 90% have been paid within a couple of days of eligibility and 96% have been paid within 14 days of their eligibility, so we're greatly exceeding the service standards.
The ambition you've laid out for much faster service standards is why we are investing not only in the new systems that will allow us to do that more efficiently, but in additional people who will be hired in the department to improve the standards.
When you consider we had to displace the entire workforce to work from home, overall the service standards for the department have come back pretty well. We are trying to improve them, but I thank you for drawing it to our attention.