Thank you very much for that question.
This is what we're finding when we look at reports, not only at the federal level but also at the provincial and territorial level. We're seeing from many of these reports that Canada as a whole, and in many of our jurisdictions, was not as well prepared for this pandemic as it could have been. I think partly it may have been that we didn't anticipate, after SARS, for example, that something like this could happen, especially in our long-term care homes. SARS was something that was isolated to certain cities in particular and more to something in hospitals. We've never seen something that's happened on this scale in congregate care settings for older people.
This really reminds us that at all levels of government, whether it was the federal, provincial or even the municipal government levels, for example, there were things that needed to be done. There were things that we needed to anticipate. I think there's a role that all three levels of government could have done better to better prepare themselves for the pandemic.
In partnership with the Canadian Red Cross, the NIA published in December clear guidance, 29 evidence-informed recommendations, that really speak to a public policy, but even a citizen-based level of things we could do as a country to be better prepared to support older Canadians in emergency and disaster response.
Again, what we are seeing is being echoed at many levels, in many reports, that these are things we can do with good-quality planning, with clear pandemic preparedness plans.
As with my comments earlier, as this pandemic was evolving, I think the challenge was when we said that this was a provincial and territorial matter, these issues were all of national significance. I feel that there is a role...that we could have better clarified or made sure that we enabled groups like PHAC or CIHI to have a mandate to say what the guidance is that needs to occur to better support these settings.
There's stuff that could have been done before, that needed to be done during, and hopefully from all of this, we'll learn what all three levels of government should be doing better to avoid the same issues next time.