The 1-800 number is a simple solution, and it's already being run by the Canadian Anti-Fraud Centre. That existing resource could have its mandate expanded. In fact, the Canadian Anti-Fraud Centre has been quite open to this conversation for some time.
People call when they need to know who to turn to, and there is expertise in each province and territory. If they call from Shediac, they need to know what's happening in New Brunswick. If they call from Kamloops, they need to know what's happening in British Columbia. The systems and frameworks across the country are so diverse, and people are desperate to find regional resources.
We're not suggesting that the federal government do all these things, but a basic 1-800 line staffed with people who can help with navigation would make a huge difference. This has been tried in other jurisdictions, such as Australia, New Zealand and even the United States, and has been a very simple and effective tool. It's not going to solve everything, but it can take some of the desperation away.