For me, it goes back to communication, and I'm a communicator. I'm a communicator with all three of those housing places, those homes, and the moment I got the call that she had tested positive, the communication became paramount to our ensuring her quality of life. I can't stress that enough.
I've been fortunate. I'm tech savvy and I'm on Zoom meetings every day, sometimes twice a day. With personal care homes, we need to find a way, first, to ensure that they have Wi-Fi access. I'm starting to nag now, but if a personal care home has Wi-Fi access, that is part of the solution. It's not the paramount one.
For one of my friends in a personal care home, we ended up buying special Shaw Internet cable access for his room to ensure he could read The Globe and Mail and The New York Times online. When we think about that and his quality of life, he's stuck in there and his health got him there. I think of other people in there. He's fortunate that he has family. As decision-makers, we all need to remember that there are many older adults who don't have family living in their community, and that's why I have three of them who are not family but friends.